Terms of Service

Last updated: August 11, 2025

Service Overview
Our service provides an AI-powered medical illustration generation tool. We do not provide any medical or clinical services.

Research Factory Co., Ltd., duly incorporated under the laws of the Republic of Korea (formerly ‘Research Factory’, ‘the Company’, or ‘we’). Thank you for your interest in the medcanvas.ai software platform.

These Terms of Service (the ‘Terms’) govern your access to and use of the software, platform, APIs, documentation, and related tools (collectively, the ‘Services’) that Research Factory Co., Ltd. provides, including the website medcanvas.ai. By using the Services, you agree to these Terms.

Please also read our Privacy Policy, which explains how we collect, use, disclose, and process personal data in compliance with applicable laws, including the Personal Information Protection Act (PIPA) of the Republic of Korea and other relevant data protection regulations in your place of residence.

If you use the Services as part of your work for a company or organization that has entered into a Master Services Agreement (‘MSA’) with Research Factory Co., Ltd., your use of the Services is governed by that MSA. If you are entering into these Terms on behalf of an entity, you represent that you have the authority to bind that entity.

1. Access and Use

1.1 Access Grant
Research Factory Co., Ltd. is an applied research company specializing in intelligent document processing and conversion. The Services provide a suite of machine-learning tools that help users efficiently convert various document types, including medical papers, and reformat references to meet specific journal requirements. Subject to your compliance with these Terms, we grant you a limited right to access and use the Services.

1.2 Content
You may provide inputs to the Services, such as manuscript files or reference lists (the ‘Input’), and receive converted documents, formatted references, or other processed outputs based on your Input (the ‘Output’). The Input and Output are collectively referred to as the ‘Content’. We may use the Content to provide the Services, comply with applicable laws, enforce our Terms and policies, and keep the Services secure. By submitting Input to the Services, you represent and warrant that you own or have all rights, licenses, and permissions necessary for us to process the Input and provide the Services to you under these Terms.

2. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you are at least 18 years old.

3. Account Registration and Access

You must register an account to use most features of the Services. When registering, you may be asked to provide information such as your name, email address, or other contact details. You agree that any information you provide is accurate, complete, not misleading, and will be kept current. You will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password and accept responsibility for all activities that occur under your account. If you believe your account is no longer secure, notify us immediately at admin@rfactory.kr.

4. Payment Terms

4.1 Paid Services

Certain features of the Services require payment. You will have an opportunity to review and accept fees before you are charged. You may request a refund in accordance with our refund policy via our website or by contacting support. Except where required by law, fees for Services already provided are non-refundable. For users in Korea, the right of withdrawal under the Act on the Consumer Protection in Electronic Commerce is guaranteed where applicable. The pricing and payment terms in this Section 4 are subject to the prices and payment terms set out in the applicable order form.

4.2 Pricing

Research Factory Co., Ltd. reserves the right to set prices for the Services and will use reasonable efforts to keep posted pricing information up to date. We recommend checking our pricing page periodically. We may change fees for any features of the Services, including introducing additional charges, with advance notice via the product UI, pop-ups, email, or other reasonable means before the changes take effect. Your continued use of the Services after the effective date constitutes your consent to pay the updated amounts. You are responsible for all taxes related to the Services, excluding taxes based on our net income. We may, in our sole discretion, offer promotional deals with different features and pricing to other customers; unless such offers are made to you, they do not apply to your offer or these Terms.

4.3 Payment Processing

To facilitate payments via bank account, credit card, or debit card, we use a third-party payment processor, Paddle.com Market Limited and its affiliates (‘Paddle’). Payment processing services are provided by Paddle and are subject to Paddle’s terms and other policies available at https://paddle.com/legal and Paddle’s Privacy Policy at https://paddle.com/privacy(collectively, the ‘Paddle Agreements’). By agreeing to these Terms and using the payment features, you also agree to be bound by the Paddle Agreements as modified from time to time. To avoid interruptions in payment, you authorize Paddle to store and continue charging the designated payment method even after it expires. Contact Paddle for details. Research Factory Co., Ltd. is not responsible for any payments you make through the Services.

4.6 Refunds and Cancellations

After payment is completed, fees for Services already provided are non-refundable. However, refunds are available in the following cases:

  • A technical issue prevents normal use of the Services and the Company fails to resolve it within a reasonable period.
  • Payment errors or duplicate charges occur.
  • Refunds are required by law.

All refund requests must be submitted within 30 days of the transaction through our support form or by email. We reserve the right to deny refund requests that fall outside the stated policy. For questions about refunds, contact admin@convert.rfactory.co.kr.

5. Ownership and Licenses

5.1 Service
Research Factory Co., Ltd. and its licensors own all rights, title, and interest in and to the Services, any improvements, enhancements, or modifications thereto, and all related intellectual property rights. No licenses are granted by implication. We reserve all rights not expressly granted in these Terms.

5.2 Feedback
We value your thoughts and ideas. If you choose to provide comments or suggestions regarding existing features, issues, or proposed modifications or improvements to the Services (‘Feedback’), you grant Research Factory Co., Ltd. the right to use such Feedback without restriction or compensation.

5.3 Content
You retain all rights, title, and interest in your Input, and Research Factory Co., Ltd. hereby assigns to you any rights, title, and interest it may have in the Output.

5.4 Usage Data
We may collect, analyze, and process usage data internally for business purposes, including security, analytics, service improvement, and other development and modification purposes; and we may disclose usage data to third parties in aggregated and/or de-identified form that does not identify you. ‘Usage Data’ means technical logs, data, and learnings about customers’ use of and interaction with the Services, excluding Content.

6. Third-Party Services

The Services may include or integrate optional third-party services (the ‘Third-Party Services’), including extensions and plug-ins you install yourself. We will clearly label such content or features as Third-Party Services within the Services. If you choose to access or use any Third-Party Services, your access and use are governed by the terms provided by those third parties, and you are responsible for complying with them. We make no representations or warranties regarding Third-Party Services.

7. Communications

We may send you emails about our products and services as well as those of third parties. You may stop receiving promotional emails by using the unsubscribe link or similar instructions included in such emails.

8. Changes to These Terms

We may modify these Terms from time to time. Please review them periodically. For material changes, we will update the date at the top and keep the latest version available on this page. All changes are effective upon posting, and your continued access to or use of the Services confirms your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Services.

9. Termination

You may stop accessing the Services at any time. We reserve the right to modify, suspend, or discontinue all or part of the Services or your access to the Services at any time without notice. While we will endeavor to provide reasonable prior notice if we discontinue the Services, urgent situations may make prior notice impossible, such as preventing abuse, addressing security issues, or complying with legal requirements. We are not liable for any changes, suspension, or discontinuation of the Services or your access to them. If we terminate your access for a breach of these Terms, you are not entitled to any refund. In addition, if you have no remaining credits and your account has been inactive for more than one year, we may terminate your account with prior notice. Upon termination of these Terms or your access to the Services, we may, at our discretion, delete any content or other data associated with your account. Sections 1.2, 4 (with respect to any unpaid fees accrued prior to expiration or termination), 5, and 13–17 survive expiration or termination of these Terms or the Services. If you believe we have suspended or terminated your account in error, you may appeal by contacting admin@rfactory.kr.

10. Service Modifications

We may, without notice, temporarily or permanently modify or discontinue all or part of the Services (including limiting or discontinuing certain features). Where reasonably possible and for material service changes, we will use reasonable efforts to provide advance notice via the product UI, email, or other appropriate means. We are not liable for any changes to the Services (including paid features) or for any interruption or termination of your access to or use of the Services. You should keep copies of any Content as needed in case the Services are modified and you lose access to that Content.

11. Copyright Infringement Notice

If you believe your intellectual property rights have been infringed, please notify us at admin@rfactory.kr. We may remove or disable content that violates these Terms or is allegedly infringing and, where appropriate, terminate accounts of repeat infringers. Written notices of copyright infringement must include:

  • The physical or electronic signature of a person authorized to act on behalf of the copyright owner.
  • A description of the copyrighted work that you claim has been infringed.
  • Identification of the material that is claimed to be infringing and information reasonably sufficient to locate it in the Services.
  • Your address, telephone number, and email address.
  • A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

12. Privacy

For information on our collection, use, storage, and disclosure of personal data, please carefully review Research Factory Co., Ltd.’s Privacy Policy. Our Privacy Policy is designed to comply with the Personal Information Protection Act (PIPA) of the Republic of Korea and, where applicable, other international data protection laws such as the GDPR and the CCPA.

13. Indemnity

To the maximum extent permitted by law, you are responsible for your use of the Services, and you agree to defend, indemnify, and hold harmless Research Factory Co., Ltd., its affiliates, and each of their shareholders, directors, managers, members, officers, employees, consultants, and agents (collectively, the ‘Research Factory Entities’) from and against any liabilities, claims, damages, costs (including reasonable attorneys’ fees), and other losses arising from or related to (1) your unauthorized use or misuse of the Services; (2) your violation of any portion of these Terms, any representation, warranty, or agreement referenced herein, or any applicable law or regulation; or (3) any claim that your Input infringes a third party’s intellectual property, publicity, confidentiality, privacy, or other rights. We reserve the right, at our expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us (without limiting your indemnification obligations), and you agree to cooperate with our defense of such claims.

14. Disclaimer of Warranties

The Services and Outputs are provided “as is” and “as available.” We disclaim all warranties, express or implied, including: (A) implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement; and (B) warranties arising from course of dealing, usage, or trade practice. We do not warrant that the Services or Outputs will be uninterrupted, secure, or free of errors, viruses, or other harmful components, or that problems will be corrected. You assume all risks for your use of the Outputs and agree not to rely on any Output as a source of truth. Some jurisdictions do not allow the disclaimer of implied warranties, so the above may not apply to you. The Services are not intended to provide medical advice, diagnosis, or treatment. All functionality is for academic formatting and citation organization. Do not use the Services for any medical, diagnostic, or health-care purposes.

15. Limitation of Liability

15.1 No Indirect Damages
To the maximum extent permitted by law, the Research Factory Entities will not be liable for any indirect, incidental, special, consequential, or punitive damages (including damages for loss of profits, goodwill, or other intangible losses) arising out of or related to these Terms, the Services, or the Content, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not the Research Factory Entities have been informed of the possibility of such damage. We are not responsible for any loss or damage resulting from using the Services as a medical, diagnostic, or health-care tool. Your use is at your own risk and for academic purposes only.

15.2 Liability Cap
To the maximum extent permitted by law, the total liability of the Research Factory Entities for all claims, damages, and losses arising out of or related to these Terms, the Services, and the Content, whether in contract, tort, or otherwise, is limited to the greater of: (A) the amount you paid to Research Factory Co., Ltd. for access to and use of the Services during the six months prior to the event giving rise to the claim, or (B) $100. The foregoing limitations are essential elements of these Terms, and we would not provide the Services without such limitations. These limitations apply even if a limited remedy fails of its essential purpose.

16. Dispute Resolution

This section affects your rights; please read it carefully.

16.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Korea, without regard to conflict-of-law principles. For consumers residing outside Korea, nothing in these Terms deprives you of mandatory consumer-protection provisions that cannot be waived by contract under the laws of your jurisdiction, or of legal rights to bring claims in the courts of your jurisdiction.

16.2 Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms, including breach, termination, or validity, shall be resolved by arbitration administered by the Korean Commercial Arbitration Board (KCAB) in accordance with its International Arbitration Rules. The seat of arbitration shall be Seoul, Republic of Korea. The language of arbitration shall be English. The award of the arbitrator is final and binding on the parties.

16.3 Class and Representative Actions; Non-Individualized Relief
You and Research Factory Co., Ltd. agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any class or representative action or proceeding. Unless both parties agree otherwise, the arbitrator may not consolidate or join the claims of more than one person or party and may not preside over any form of a consolidated, representative, or class proceeding. The arbitrator may award relief (including monetary, injunctive, and declaratory relief) only to the extent necessary to provide relief warranted by an individual party’s claim. However, you may seek public injunctive relief to the extent permitted by law, and the arbitrator may award such relief.

16.4 Pre-Arbitration Dispute Resolution
We are committed to resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing admin@rfactory.kr. If these efforts are unsuccessful, a party who intends to seek arbitration must first send the other party a Notice of Dispute by registered mail to: Research Factory Co., Ltd., 293 Bupyeong-daero, Bupyeong-gu, Incheon, Republic of Korea, with an electronic copy to admin@rfactory.kr. The notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If you and Research Factory Co., Ltd. do not resolve the claim within 60 days after the notice is received, either party may commence an arbitration proceeding. During arbitration, any settlement amount offered by either party shall not be disclosed to the arbitrator until after the arbitrator determines the amount (if any) to which the party is entitled.

16.5 Arbitration Procedure and Fees
Arbitration will be conducted by a neutral arbitrator under the KCAB International Arbitration Rules. Information about the KCAB is available at https://www.kcab.or.kr/. The arbitrator must follow these Terms as a court would. All issues, including the scope, enforceability, and arbitrability of this Dispute Resolution section, are for the arbitrator to decide. The arbitrator’s decision is enforceable in court and may be set aside only for very limited reasons. Unless you and Research Factory Co., Ltd. agree otherwise, all arbitration hearings will be held in Seoul, Republic of Korea. Payment of filing, administrative, and arbitrator fees will be governed by the KCAB rules.

16.6 Confidentiality
All aspects of the arbitration and any ruling, decision, or award of the arbitrator shall be strictly confidential for the benefit of all parties.

16.7 Severability
If a court or arbitrator determines that any provision of this Dispute Resolution section (other than the subsection titled ‘Class and Representative Actions; Non-Individualized Relief’) is invalid or unenforceable, the parties agree to replace such provision with a valid and enforceable provision that most closely reflects the original intent, and the Dispute Resolution section shall be enforceable as so modified. If a court or arbitrator determines that any provision of the subsection titled ‘Class and Representative Actions; Non-Individualized Relief’ is invalid or unenforceable, then the entire Dispute Resolution section shall be null and void, except where such invalidity or unenforceability does not prohibit the class arbitration described in that section.

17. General

These Terms constitute the complete and exclusive understanding and agreement between you and Research Factory Co., Ltd. regarding your use of the Services. You may not assign or transfer these Terms or any of your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. Our failure to require performance of any provision will not affect our right to require performance at any later time, nor will a waiver of any breach or default constitute a waiver of any subsequent breach or default or of the provision itself. Section headings are for convenience only and do not affect interpretation. If any part of these Terms is held invalid or unenforceable, the unenforceable part will be enforced to the maximum extent possible, and the remaining parts will remain in full force and effect.

© 2025 Research Factory Co., Ltd. All rights reserved.